Reds Pizza Bar

On Thursday night I ordered a takeaway from Reds Pizza Bar Takeaway in which I was informed the order would be delivered at 19:35. I ordered a Meal deal consisting of 2 Pizza´s, 2 Fries, and 2 cans of Pepsi (121. Special Offer 2). I went downstairs to wait outside for my order to be delivered at 19:35, and waited there until 20:00, there was no sign of my order. I then rang Reds Pizza Bar in which I received no answer on their phone, I waited around 5 minutes before calling back. When I called back the second time a gentleman answered and informed me that my order was on its way and will be 5-10 minutes. I then waited for another 20 minutes in which I still did not see any sign of my delivery. I then rang the shop back and asked them again, in which I received the same response, 5-10 minutes. I then waited a further 20 minutes, and to my despair there still was no sign, i tried ringing the shop again but there was no response. Eventually, at 20:55 (80 minutes late), a delivery man came to deliver my meal. My meal should have been 2 pizzas, 2 fries and 2 cans of pop but I only received the pizzas (which were moderately cold). So not only was my order 80 minutes late, I had also been charged for items in which I did not receive. I was obviously absolutely outraged at this and as I paid for the order on my credit card pre-delivery I could not refuse to pay for this breach of contract. I would just like to know the remedies available for this appalling service and this specific breach of contract.

They took over an hour and the driver was one of the rudest men I have ever had the misfortune to meet. Do not order the price is not worth the hastle!!

was greeted by a phone call from the driver saying he was on the main road and wanted me to go collect it. when i got the food i noticed all my drinks were missing and a portion of mozzarella sicks were also not there but instead i had chicken and chips i did not order. i phoned the driver immediately he said he would come back in ten minutes (he was still sat in the car at this point) he then drove off and ten minutes later had still not returned! i rang the shop and they said they would send someone back round with it, no apology or anything. i am still without a drink and cheesy sticks :( never again appalling service and the food i did get was cold and undercooked

Food took over an hour to arrive and was cold when it did eventually arrive. Called company to ask where it was and they were rude and disinterested. Food was greasy.

Full order did not arrive, waited over an hour and half for food. Although quality of food was good I won´t be using these guys again due to poor customer service.