We’re really excited about our sponsoring The X Factor and we’ll be doing lots to celebrate it. We’re also constantly looking out for our customers, so we’d like to remind you to be extra-careful whenever you’re online. Unfortunately, email and related scams are all too common. To help you stay safe, and be sure that any messages you receive are from us, and not from a fraudster, here’s what we’re doing:
- We will never ask for your personal details, your password, or your credit or debit card details – unless you’re safely paying for your takeaway via our secure website or app.
- We are not offering financial rewards for completing any surveys
- We do not partner with any premium text messaging services, and would never encourage you to sign up for unrelated services
- If you receive a fraudulent message, or have any concerns about a message, never enter any account, personal or financial information.
- If you are suspicious about a message you have received, send it to firstname.lastname@example.org & we’ll investigate for you.
How to spot a scam:
Advice to help you stay safe on any site.
- Online fraudsters send emails from fake accounts with links to sites that look like reputable brands – check that you are on the site you think that you are, and that the email comes from who you think it does. Never enter personal information if you are unsure.
- Fraudsters will also try tempting you with great offers or super-easy competitions – remember: if it looks too good to be true then it probably is.
- Always check the web address on links within emails. Websites with misspelled company names can be created to obtain data and identities.
- Never click a link in an email and enter personal, account or financial information – the email could be fraudulent.
- Learn the security features of your internet browser. A locked-padlock symbol in the address bar shows a site is verified as safe. When clicked, the padlock should reveal details of the site certificate which should match the organisation you think you’re dealing with.
For more good advice on protecting yourself online, Action Fraud – the UK’s Fraud & Cyber Crime Centre – have more information on their website.
If you are concerned that you have responded to any fraudulent message on any site, take action:
- If you have entered financial information, contact your bank or card provider immediately.
- If you have entered mobile phone information or have received a premium subscription text, contact your mobile phone provider to cancel any unwanted subscriptions.
- If you have entered your password, change it, using a strong, unique password that you don’t use for any other site.
- If you use the same password on multiple sites, change any passwords that may have been compromised, preferably using a strong, unique password for every site.
Help us to help you: If you have received a suspicious message, please send it to us at email@example.com, or contact us at the same address for any other security related questions.
Just Eat Information Security Team