Just Eat cares a lot about our customers’ security – and we hate to see people abuse our brand to deceive you.

We are aware that a small number of UK customers have been sent fraudulent emails and text messages claiming to come from Just Eat. These messages may offer recipients the chance to win financial rewards, (such as £250 of Just Eat vouchers) by completing a short survey.
The survey may attempt to obtain your personal information, or, on completing the survey, it may try to get you to subscribe for a premium text service.
There are screenshots to help you identify the fraudulent messages at the end of this post.

These messages are not from Just Eat. We would never send an email or text message to customers asking for personal and financial details, nor would we encourage you to sign up for unrelated services. If you receive these messages we would urge you not to enter any account or personal details.

Protect yourself:
If you receive a fraudulent message, or have any concerns about a message, please don’t enter any account or personal details.

If you are concerned that you may have responded to a fraudulent message and your personal details have been compromised, we recommend the following steps:

  • If you have entered financial information, contact your bank or card provider immediately.
  • If you have entered mobile phone information or have received a premium subscription text, contact your mobile phone provider to cancel any unwanted subscriptions.  
  • If you have entered your Just Eat password, change it, using a strong, unique password that you don’t use for any other site.
  • If you use the same password on multiple sites, change any passwords that may have been compromised, preferably using a strong, unique password for every site.

Help us help you
To help us investigate & take action, please send us examples of any fraudulent messages to security@just-eat.com.

  • For email, please forward it to us then delete the original
  • For SMS, please take a screenshot & send it to us, then delete the original. Please include the original sending number if possible.

If you have any other questions please contact us at security@just-eat.com, providing as much information as possible about the message.

Unfortunately, email and text message scams remain very common in this day and age. We urge all our customers to remain vigilant of their security across all their devices, to use a unique password for every service, and make sure their passwords are long and robust.

Below are examples of the messages we’ve seen:

Phishing1
unnamed

If you have any questions – or if you are a Just Eat customer and have received this email – please contact us at security@just-eat.com attaching a screenshot of the message.

If you are concerned that you may have responded to this email and your personal details have been compromised, you should contact your bank and mobile phone provider immediately to block or cancel any unwanted subscriptions. If you use the same password on multiple sites, change any passwords that may have been compromised, preferably using a strong, unique password for every site.

Unfortunately, email and text message scams remain all too common in this day and age. We urge all our customers to remain vigilant of their security across all their devices, to use a unique password for every service, and make sure their passwords are long and robust.