Price Promise Terms and Conditions

Important Legal Notice

These Just Eat price promise Terms and Conditions("Just Eat Price Promise Terms") are supplemental to and should be read in conjuction with the Just Eat website terms and conditions (“Just Eat Website Terms”) In the event of any conflict between these Just Eat Price Promise Terms and the Just Eat Website Terms, the latter shall prevail.

These Just Eat Price Promise Terms set out the terms and conditions relating to the Just Eat price promise (“Just Eat Price Promise”). Please read these Just Eat Price Promise Terms carefully before claiming on the Just Eat Price Promise. By claiming on the Just Eat Price Promise (whether now or in the future), you agree to be bound by these Just Eat Price Promise Terms.

We reserve the right to change these Just Eat Price Promise Terms from time to time by changing them on this page. We advise you to print a copy of these Just Eat Price Promise Terms for future reference. These Just Eat Price Promise Terms are only in the English language. Use of your personal information submitted via the Just Eat Price Promise is governed by our  Privacy Policy and Cookies Policy .


Conditions of the Just Eat Price Promise

  1. The Just Eat Price Promise is available in respect of orders made at any time after 17th April, 2014.
  2. In order to claim on the Just Eat Price Promise (a “Just Eat Price Promise Claim”), you must complete and submit a Just Eat Price Promise Claim Form with a copy of the current Restaurant Menu or a link to the website where the Restaurant's Menu is available.
  3. Just Eat Price Promise Claims may only be submitted against Menu Items that you have ordered on the Just Eat website and will not be valid in respect of delivery charges, special offers or discounts offered by restaurants. Your order must have been completed, paid for and delivered.
  4. Your order must have been completed, paid for and delivered.
  5. Just Eat Price Promise Claims must be submitted within 14 days of the relevant order.
  6. Each Customer may make a maximum of one Just Eat Price Promise Claim per Restaurant in any 30 day period.
  7. We will investigate each Just Eat Price Promise Claim and reserve the right to confirm with the Restaurant whether the Restaurant Menus submitted are valid.
  8. Following our investigation, we will decide whether a Just Eat Price Promise Claim is valid and notify you of our decision. Our decision is final and binding in all matters relating to the Just Eat Price Promise.
  9. We will aim to process Just Eat Price Promise Claims within five working days of receipt of a Just Eat Price Promise Claim Form.
  10. In the event of we approve your Just Eat Price Promise Claim, we shall offer you a Just Eat paycode voucher with a value of at least double the difference between the two menu prices.
  11. The Just Eat paycode vouchers are subject to the Just Eat Voucher Terms and Conditions. Vouchers will expire after 30 days. No replacements will be provided once the voucher has expired.
  12. We reserve the right to withdraw the Just Eat Price Promise at any time without prior written notice and/or to alter or amend these Just Eat Price Promise Terms at any time.
  13. By Completing a Just Eat Price Promise Claim Form you will be deemed to have accepted these Just Eat Price Promise Terms.
  14. These Price Promise Terms shall be governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts.