Bites n Smash

Thank you for bringing this to our attention. We sincerely apologize for the experience you had with our cold food and missing items. We strive to provide delicious meals served at the perfect temperature, and we're sorry we fell short on this occasion. Please know that we are taking your feedback seriously and will address this matter with our kitchen team to ensure it doesn't happen again. We would appreciate the opportunity to make it up to you. Please reach out to us directly we can rectify this situation. Thank you for your understanding.

Dear Hasina, We deeply regret the inconvenience caused by the late delivery of your food order and the oversight of missing items, as well as the undercooked chicken wings. Your satisfaction is our utmost priority, and we sincerely apologize for falling short of your expectations. We understand the importance of receiving your food promptly, and we are actively investigating the reasons behind the delay to prevent such occurrences in the future. The team in the kitchen has been notified about this issue to ensure it does not happen again. We would appreciate the opportunity to make it up to you. Please reach out to us directly so we can rectify this situation. Thank you for your understanding.