El Mexicana - Romford
0 reviews
10% off when you spend £20
About
Jesse
Monday 13 January 2025The Food was very unfortunate. Some of rice was sadly not cooked for the burrito felt like I was eating tiny rocks, the sauce…. The sauce made me laugh as they only gave me smeech of sauce. Well never again ordering from here the food was a disappointment. The only bright side to the meal was the portion size and the nice wrapping.
El Mexicana - Romford replied
Your feedback means a lot to us Jesse, and we're sorry we missed the mark this time. We hope for another chance to serve you in the future and make it right. El Mexicana 🌯🌶️
Natalie
Sunday 12 January 2025El Mexicana - Romford replied
Thank you so much for taking the time to leave us a 5-star rating Natalie! We truly appreciate your support and are delighted to hear that you had a positive experience with us.
DANIEL
Wednesday 25 December 2024this order was not delivered! the shop wasnt open.. how can you say item delivered when shop not open! refund!
El Mexicana - Romford replied
We appreciate your feedback and we’re disappointed that we didn’t get it right for you on this occasion Daniel. Please contact Just Eat to report your failed delivery. We hope you order again in the future so we can make things right. El Mexicana 🌯🌶️
Roberta
Wednesday 11 December 2024My chips were missing and the burrito was completely cold!
El Mexicana - Romford replied
We appreciate your feedback and we’re disappointed that we didn’t get it right for you on this occasion Roberta. Timely and warm deliveries are essential for a positive customer experience, and I understand your disappointment with the cold food. We hope you order again in the future so we can make things right. El Mexicana 🌯🌶️
Mitchell
Saturday 07 December 2024They left out the sauce
El Mexicana - Romford replied
We appreciate your feedback and we’re disappointed that we didn’t get it right for you on this occasion Mitchell. We hope you order again in the future so we can make things right. El Mexicana 🌯🌶️
Louise
Friday 06 December 2024El Mexicana - Romford replied
We're sorry to hear about your experience Louise. If there's anything specific you'd like to share with us to help us improve, please feel free to reach out. We value your feedback.
Jigna
Thursday 05 December 2024ridiculous waiting time, order arrived 2 hours after it had been made. App was also incorrectly notifying me that driver was at restaurant for over an hour, when I called the restaurant the order was ready with no driver to collect
El Mexicana - Romford replied
I'm sorry to hear about your frustrating experience with Just Eat Jigna. Timely deliveries are essential for a positive customer experience, and I understand your disappointment. We do hope you order again in the future so we can make things right.
Ash
Sunday 01 December 2024El Mexicana - Romford replied
We're sorry to hear about your experience Ash. If there's anything specific you'd like to share with us to help us improve, please feel free to reach out. We value your feedback.
Michal
Tuesday 19 November 2024Absolutely amazing food and exceptional customer service! 5*
El Mexicana - Romford replied
Thank you for sharing your feedback Michal! We're delighted that you enjoyed your meal at El Mexicana. We look forward to serving you again soon!
Len
Friday 08 November 2024El Mexicana - Romford replied
Thank you so much for taking the time to leave us a 5-star rating Len! We truly appreciate your support and are delighted to hear that you had a positive experience with us.
A little bit about us
Spice things up and look over the great menu of El Mexicana who offer a fantastic range of the best Mexican dishes in town. After you have eaten, we'd love to get your feedback on our food and service at www.just-eat.co.uk
Delivery times
Monday
Closed for delivery
Tuesday
Closed for delivery
Wednesday
Closed for delivery
Thursday
Closed for delivery
Friday
Closed for delivery
Saturday
Closed for delivery
Sunday
Closed for delivery