Luano's
0 reviews
About
Les
Sunday 25 August 2024I never usually leave reviews, but this was truly dreadful, it was stone cold on arrival, 2 of the meals had specifically requested no mashed potato, they were covered in mash, not the veg requested & none of the meals had any gravy at all on them' despite us having ordered & paid for 2 extra portions of gravy' I'd ordered chicken & paid extra for beef, all that came in my meal was 3 skinny little strip of beef, no chicken at all % sadly ev- eryone else's meal was equally messed up, just awful
Luano's replied
Hi Les we are absolutely devastated by this and we would like next week to get it fixed! We know exactly what happened here and we have put measures in place to ensure it won’t happen again. We would love a second chance because when done right are roasts are absolutely amazing!
Becky
Friday 02 August 2024food was hideous. extremely over cooked, hard and inedible
Luano's replied
Hi, Becky i am extremely dissapointed in this review because our food being so high quality has the potential to be really good food. Please call us and we will sort this out. Its been fedback to the chef who was on shift and he is extremely sorry about your experience but give us a chance to make it right.
Toni
Thursday 25 July 2024Gorgeous food, amazing customer service too!
Laura
Monday 22 July 2024Despite reviews I decided to give these a go for the first time. was very disappointed. Ordered carbonara and spag bol with garlic tortilla. The carbonara had a strange sweet taste and very watery. Not creamy at all. Bolgnaise was bland and the garlic tortilla was all burnt. Most of it went in bin as inedible sadly. A shame as we were looking forward to it too. Delivery time was fine tho.
Luano's replied
Hi Laura we will definitely look into this for you as it’s not the quality of food Luano’s is proud to serve, we take your feedback on board and we make it our mission to find out what went wrong.
Christina
Sunday 21 July 2024Luano's replied
Hi Christina we would love you to reach out to us and let us know what happened you ordered from our Sunday lunch menu. I believe with had ran out of broccoli at this point so we made sure to give you extra meat and roasties I don’t think this deserves a 1 Star, we tried to contact you to let you know.
Chloe
Saturday 20 July 2024 pasta all mushy
Luano's replied
Hi Chloe we are really sorry about that and it’s not what we set out to send we could have maybe overcooked it by mistake but we are only human. We would love for you to reach out to us at Luano’s Liverpool on instagram and we can sort this for you.
Peter
Tuesday 16 July 2024items missing, quality of cheese on waffles not as usual standard, food very cold
Luano's replied
Hi Peter we are really sorry about this. Unfortunately we would never aim to send food out cold and it definitely would never happen but unfortunately we use just eat drivers and they are able to collect orders on the way sometimes they could be waiting with your food in the bag whilst they are waiting to collect an other order, for the freshest and best food we would always recommend collecting. Or calling us direct and having us deliver our phone number is available on google.
Aimee
Friday 12 July 2024Luano's replied
Sorry we didn’t hit the 5 star mark if you could send us a message on instagram we would love to get this fixed for you
Peter
Thursday 04 July 2024Zoey
Tuesday 02 July 2024A little bit about us
Is Italian food your favourite? Look no further than Luano's and JUST EAT. Browse the menu and order food for delivery while you put your feet up and dream of being under warm Italian skies. After you have eaten, we'd love to get your feedback on our food and service at www.just-eat.co.uk
Do you have a food allergy?
If you have a food allergy or intolerance (or someone youre ordering for has), phone the restaurant on +447885837604. Do not order if you cannot get the allergy information you need.
Delivery times
Monday
15:00 - 23:00
Tuesday
15:00 - 23:00
Wednesday
15:00 - 23:00
Thursday
15:00 - 23:00
Friday
11:30 - 01:00
Saturday
11:30 - 01:00
Sunday
11:30 - 23:00