Obento

My order was 1ebi tempura,1scallop sashimi,1octopus sashimi,1tobiko nigiri,1obento moriawase set(10peice), total of £36.20. The order arrived with ebi tempura, scallop sashimi missing and instead of 10 pieces it was 9. When I opened the polybag the delivery driver was gone.Called the restaurant to tell about it,didnt complaint or express my disappointment. The girl on the phone says she would call the delivery driver and confirm. Half an hour passed by no one updates me what is happening with my missing order, so I called back again, saying I called earlier regarding a missing order, this time the girl was so rude on the phone, whatever I would say instead of listening she kept screaming "postcode please" 4times. Finally, the missing order arrives another 40mins later. Quality of food- the fishes weren't fresh, I have had dinner in the restaurant the food quality was good hence I tried ordering takeaway this time, but will never order from them or eat in their restaurant. Super late delivery,1hour for arrival with half of the order missing and then missing bits come after 40mins. I order takeaways very often, havent had such an awful experience other takeaway. I never ever took time to write a review for any, if the food is too good, I put stars as comment and thats it. But this order with Obento for first time is definitely my last time too. The delivery girl who came second time to bring my missing order says " I am sorry our computer system has some problem where it shows no hot food allowed for takeaway or something which I dont understand so it got missing". Such unprofessional staff for delivery and on the phone, who was rude and not sympathetic. They didnt even bother to say sorry or send a complementary for giving such a rubbish service. Be aware their food is quite expensive. So before ordering from Obento think what you would spend your money on! It surely is my last order with Obento. I will share my experience with all, would not recommend it to anyone!

Easy to order, arrived more or less on time (3minutes ish over) the delivery person was very friendly and pleasant. Unfortunately the food was bland, luckily plenty of small bottles of soy were provided, it was also greasy and some of the mixed tempura vegetables were undercooked. I think I would try this restaurant one more time but eating in, I wouldn't choose the takeaway again. I gave 4 stars for service as the delivery driver was pleasant.

Very overpriced for what it was - we had high hopes but the quality was very average for takeaway food, and the wok fried noodles in particular were poor. Will not be repeating

terrible food this time! usually this restaurant it’s very good.

Delicious food, but arrived 15 min late on top of the one hour expected waiting time