Rosa's Thai - West Hampstead
0 reviews
About
Jamie
Monday 02 December 2024This was never delivered
Rosa's Thai - West Hampstead replied
Hi Jaime, Hope you are well. I'm sorry to hear of your experience with us and appreciate you taking the time out to leave a feedback. We tried to reach out to you yesterday to let you know that the driver took the wrong order with a similar order number. We could not reach you after trying to call 4 times. We have contacted Just eat also to let them know what happened, rest assured, you have not been charged for this order. Once again I do apologise for this bad experience.
Maria
Monday 02 December 2024unfortunately the food was quite bland
Rosa's Thai - West Hampstead replied
Hi Maria, Thank you for taking the time out to leave us your feedback, I'm sorry to hear that we did not meet your expectations We are always aiming to improve and your feedback is important to us and this will be fed back to our chefs to determine what can be done to avoid this happening again.
Patryk
Sunday 01 December 2024Complete dishonesty taken my order and cancel it over 2 hours later. I am in shock how you have treated your client the service you provided is a complete failure
Rosa's Thai - West Hampstead replied
Hi Patryk, Hope you are well. I'm sorry to hear of your experience with us and appreciate you taking the time out to leave a feedback. There was an issue with drivers which is why the delivery times changed 4 times. It was eventually cancelled due to not having drivers to complete the order. We contacted Just Eat to inform them as well. The food was made but no drivers came. We work in partnership with Just eat and don't have in house drivers. Once again I do apologise.
Patryk
Sunday 01 December 2024Where is my food ??? I order over two hours ago, my delivery time was changed 4x times and now I am being told my food has arrived. This is ridiculous!!!!!!!!!!!! I am falling asleep waiting for my food and I never got to eat ? You have taken my order and taken my payment for me to go to sleep hungry ?
Rosa's Thai - West Hampstead replied
Hi Patryk, Hope you are well. I'm sorry to hear of your experience with us and appreciate you taking the time out to leave a feedback. There was an issue with drivers which is why the delivery times changed 4 times. It was eventually cancelled due to not having drivers to complete the order. We contacted Just Eat to inform them as well. The food was made but no drivers came. We work in partnership with Just eat and don't have in house drivers. Once again I do apologise.
Patrice
Wednesday 27 November 2024The food was nice but, the portion size is way off for the price. The prawn rice dish was given in a small tub. The chicken rice dish was given in a large tub but, with more chicken and less rice.
Rosa's Thai - West Hampstead replied
Hi Patrice, Thank you for taking the time out to leave us your feedback, I'm sorry to hear that we did not meet your expectations We are always aiming to improve and your feedback is important to us and this will be fed back to our chefs to determine what can be done to avoid this happening again.
Marcello
Sunday 17 November 2024Rosa's Thai - West Hampstead replied
Hi Marcello, Thank you so much for taking the time out to leave a 5*review, we really appreciate this.
Sui
Friday 15 November 2024Delicious food.
Rosa's Thai - West Hampstead replied
Hi Sui, Thank you so much for taking the time out to leave a 5*review, we really appreciate this.
Martin
Saturday 09 November 2024Some food was cold
Rosa's Thai - West Hampstead replied
Hi Martin, Thank you for taking the time out to leave us your feedback, I'm sorry to hear that we did not meet your expectations We are always aiming to improve and your feedback is important to us and this will be fed back to our chefs to determine what can be done to avoid this happening again.
Chris
Friday 08 November 2024Rosa's Thai - West Hampstead replied
Thank you for your feedback, we really appreciate it and we are always looking at ways we can improve in future.
User
Thursday 07 November 2024Not nice food. Would not order again. The spring rolls were the only thing that was nice. Chicken did not taste fresh. It tasted as though it had been reheated. Massaman curry tasted like it had been microwaved
Rosa's Thai - West Hampstead replied
Hello Hope you are well. Thank you for taking the time out to leave us your feedback, I'm sorry to hear that you did not enjoy your meal. We are always aiming to improve and your feedback is important to us and this will be fed back to our chefs to determine what can be done to avoid this happening again.
A little bit about us
Rosa's Thai: Rich and luxurious curries, comforting spicy stir-fries, and the most deliciously indulgent Pad Thai you'll ever taste. From the hills of Khao Kho to the beaches of Trang, discover the flavour of Thailand.
Delivery times
Monday
12:00 - 22:30
Tuesday
12:00 - 22:30
Wednesday
12:00 - 22:30
Thursday
12:00 - 22:30
Friday
12:00 - 23:00
Saturday
12:00 - 23:00
Sunday
12:00 - 22:30