SIDES - Merryhill
0 reviews
About
Raja
Thursday 26 December 2024SIDES - Merryhill replied
Hey Raja! Thank you for rating us. It would have been great to receive your feedback so that we could address any areas where you felt dissatisfied and work on improving them.
Reece
Friday 13 December 2024Awful food from an awful restaurant providing awful service.
SIDES - Merryhill replied
Hey Reece! We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide delicious food and excellent service. We value all feedback as it helps us improve.
Georgia
Friday 13 December 2024I was called my the store to say the delivery driver had never turned up, I had to go and pick it up myself, I had ordered it half past 1 and didn’t get my food until 3pm, the store was great and very helpful but unfortunately just eat were not as their driver didn’t arrived and were very little help to the store
SIDES - Merryhill replied
Hey Georgia! We’re sorry to hear about the issue with your delivery. We understand how disappointing it must have been to wait so long for your order and you had to go pick it up yourself. We’re glad to hear that the store was helpful. We are liaising with Just Eat to ensure they provide timely deliveries and prevent this in the future. If you have any concerns then please do not hesitate to email us at customerservice@eats
Tom
Friday 13 December 2024food was soggy
SIDES - Merryhill replied
Hey Tom! Thank you for your feedback. We’re sorry to hear that your food was not up to your expectations. We always aim to serve fresh, quality meals, and we’ll look into this to ensure it doesn’t happen again. We appreciate you bringing this to our attention and hope you’ll consider giving us another try.
Bradley
Friday 06 December 2024Average food! Very slow delivery
SIDES - Merryhill replied
Hey Bradley! Thank you for sharing your feedback. We are disappointed to know that your order wasn't delivered within the expected arrival time and the food was not as you expected. We are liaising with Just Eat to ensure they provide timely deliveries and prevent delays in the future. We appreciate your understanding as we strive to provide a better experience for our customers.
Libby
Sunday 01 December 2024Cold food. Not good when its chicken wings.
Chilli poppers squashed into box.
Couldn't order a burger as just a burger, had to be a meal.
Not impressed considering the price
The arrival time kept getting longer.
SIDES - Merryhill replied
Hey Libby! Thank you for your feedback. We’re sorry to hear about your experience 😔. We understand how disappointing it can be to receive cold food and issues with the packaging. We’re also sorry for the delayed delivery time and the meal ordering restrictions. Your comments are valuable to us, and we’ll work on improving these aspects to ensure better service in the future. We hope to have the opportunity to serve you again :)
Natalie
Sunday 01 December 20242 hours late I want a refund
SIDES - Merryhill replied
Hey Natalie! Thank you for your feedback. We're sorry for the delay in your order 😔. We understand how frustrating it can be to wait for your food, and we sincerely regret that it arrived two hours late. This is not the experience we want to provide our customers. We're looking into what caused the delay and will work to improve our delivery times. Please contact us directly so we can make it right for you :)
Katie
Wednesday 27 November 2024I waited an hour to confirm a driver and then an extra 30 minutes waiting for delivery
SIDES - Merryhill replied
Hey Katie! Thank you for sharing your feedback. We are disappointed to know that your order wasn't delivered within the expected arrival time. We are liaising with Just Eats to ensure they provide timely deliveries and prevent delays in the future. We appreciate your understanding as we strive to provide a better experience for our customers.
Jenny
Wednesday 27 November 2024i orderd at 5.15 and my order still hasnt beem delivered and the time keeps being pushed back and back
Rawan
Sunday 24 November 2024The food arrived cold and did not taste good due to the temperature. And I likely wouldn't order again due to this
SIDES - Merryhill replied
Hey Rawan! Thank you for sharing your feedback. We are disappointed to know that your order arrived cold and didn't taste good due to the temperature. We are liaising with JustEat to ensure they provide timely deliveries and prevent delays in the future. Please get in touch with us with any other details that can help us improve.
A little bit about us
Fried chicken. Seven sauces. Which side are you on? Created by creator collective The Sidemen, Sides brings together the best in fried chicken, side dishes and sauces.
Delivery times
Monday
11:00 - 21:00
Tuesday
11:00 - 21:00
Wednesday
11:00 - 21:00
Thursday
11:00 - 21:00
Friday
11:00 - 21:00
Saturday
11:00 - 19:00
Sunday
11:00 - 17:00