Robot delivery is here! A new way to get your favourites delivered
Robot delivery is now available at select cities alongside courier delivery! Here's everything you need to know about robot delivery, from how it works to answers to your most common questions.
How robot delivery works
Order your favourites, track your delivery in real time, and unlock your delivery right at your door.
Choose robot delivery at checkout
If robot delivery is available in your area and for your order, you'll see the option at checkout. Select it, and we'll pair your order with the nearest available robot.
Order gets prepared as usual
The store prepares and packs the order as usual for delivery. Once a robot is matched, you can track every step along the way.
Secured for the journey
When the robot arrives at the store, staff load your order into its insulated compartment and lock the lid, keeping your order fresh and secure for delivery.
Making its way to you
Once locked, your robot sets off on an optimised route straight to you. Track its journey live on the map!
Unlock and enjoy!
We'll let you know when your robot arrives. Meet it outside, unlock the compartment via the app, and grab your order. You have 10 minutes!
Why choose robot delivery
FAQs
How does the robot know where it's going?
The robot uses advanced sensors and cameras to understand its surroundings, detect and avoid obstacles, and navigate safely to its destination. When your order is matched with a robot, you can track its journey with live updates every step of the way.
For safety and training purposes, blurred video data is captured during robot delivery. See our Privacy Notice for more information.
Are robots safe for pedestrians?
Robots travel at a similar speed to a walking pedestrian, and uses advanced sensors to navigate its surroundings, detect people and obstacles. They will slow down, stop or change direction when needed to navigate safely.
Can orders be stolen or tampered with?
Your order is locked in the robot's insulated compartment during delivery. The partner will unlock the robot when it arrives for handover, and only the customer can unlock it using the Just Eat app or website.
How much can the robot carry?
Capacity varies by model, but robots can generally carry up to 3 standard bags. The robot has insulated compartment to keep your order at the right temperature. When an order is placed, our system estimates its size and weight. If the order is too large or heavy, we'll assign a courier instead.
How far can the robots deliver?
Delivery distance varies depending on area, but robots generally deliver within 2km of the store.
How do I know when the robot has arrived?
You can track the robot's journey with live updates throughout the delivery,
- If you are a customer: Turn on app notification and we'll let you know when the robot arrives. Use your Just Eat app to unlock the robot and collect your order.
- If you are a partner: You'll receive alerts on your Orderpad when the robot arrives. Unlock the robot using your Orderpad or the receipt QR code.
Can the robot come up to my apartment?
Robots can navigate pavements, crossings and curbs, but they can't climb stairs or enter buildings. We'll let you know when your robot arrives at your building so you can head outside to collect your order.
What if something goes wrong with the robot on the way?
When an order is assigned to a robot, you can track its journey with live updates every step of the way. Our team is also here to help and will respond as soon as possible.
- If you are a customer: Look for the "Get help" link on the order screen in the app or website.
- If you are a partner: Call our Partner Support line for assistance.
What do customers and partners think about robot delivery?
Early feedback has been positive! Customers are excited to try a new way to receive their orders, while restaurant and grocery partners are loving the quick, simple handoffs that robot delivery provides.
Robot delivery is here! A new way to get your favourites delivered
Robot delivery is now available at select cities alongside courier delivery! Here's everything you need to know about robot delivery, from how it works to answers to your most common questions.
How robot delivery works
Order your favourites, track your delivery in real time, and unlock your delivery right at your door.
Choose robot delivery at checkout
If robot delivery is available in your area and for your order, you'll see the option at checkout. Select it, and we'll pair your order with the nearest available robot.
Order gets prepared as usual
The store prepares and packs the order as usual for delivery. Once a robot is matched, you can track every step along the way.
Secured for the journey
When the robot arrives at the store, staff load your order into its insulated compartment and lock the lid, keeping your order fresh and secure for delivery.
Making its way to you
Once locked, your robot sets off on an optimised route straight to you. Track its journey live on the map!
Unlock and enjoy!
We'll let you know when your robot arrives. Meet it outside, unlock the compartment via the app, and grab your order. You have 10 minutes!
Why choose robot delivery
FAQs
How does the robot know where it's going?
The robot uses advanced sensors and cameras to understand its surroundings, detect and avoid obstacles, and navigate safely to its destination. When your order is matched with a robot, you can track its journey with live updates every step of the way.
For safety and training purposes, blurred video data is captured during robot delivery. See our Privacy Notice for more information.
Are robots safe for pedestrians?
Robots travel at a similar speed to a walking pedestrian, and uses advanced sensors to navigate its surroundings, detect people and obstacles. They will slow down, stop or change direction when needed to navigate safely.
Can orders be stolen or tampered with?
Your order is locked in the robot's insulated compartment during delivery. The partner will unlock the robot when it arrives for handover, and only the customer can unlock it using the Just Eat app or website.
How much can the robot carry?
Capacity varies by model, but robots can generally carry up to 3 standard bags. The robot has insulated compartment to keep your order at the right temperature. When an order is placed, our system estimates its size and weight. If the order is too large or heavy, we'll assign a courier instead.
How far can the robots deliver?
Delivery distance varies depending on area, but robots generally deliver within 2km of the store.
How do I know when the robot has arrived?
You can track the robot's journey with live updates throughout the delivery,
- If you are a customer: Turn on app notification and we'll let you know when the robot arrives. Use your Just Eat app to unlock the robot and collect your order.
- If you are a partner: You'll receive alerts on your Orderpad when the robot arrives. Unlock the robot using your Orderpad or the receipt QR code.
Can the robot come up to my apartment?
Robots can navigate pavements, crossings and curbs, but they can't climb stairs or enter buildings. We'll let you know when your robot arrives at your building so you can head outside to collect your order.
What if something goes wrong with the robot on the way?
When an order is assigned to a robot, you can track its journey with live updates every step of the way. Our team is also here to help and will respond as soon as possible.
- If you are a customer: Look for the "Get help" link on the order screen in the app or website.
- If you are a partner: Call our Partner Support line for assistance.
What do customers and partners think about robot delivery?
Early feedback has been positive! Customers are excited to try a new way to receive their orders, while restaurant and grocery partners are loving the quick, simple handoffs that robot delivery provides.