Frequently Asked Questions

How can we help?

UK customers can buy official Just Eat gift cards from our online store www.giftcards.just-eat.co.uk


We offer both physical and digital (egift) cards online. Our physical cards are printed on sustainable card (never plastic) and will be delivered via post. You can also include a personalised message for the lucky recipient, delivered on a slip in the envelope with a gift card. Each physical gift card will be delivered in its own envelope.


If you buy a digital gift card, we'll send a unique gift card code to the email address of your choice. You can also include a personalised message for the lucky recipient. Each digital gift card is emailed separately


You can choose from six different values of gift card – £15, £20, £25, £30, £40 and £50.


The maximum number of gift cards you can buy on our website is 10. If you would like to place a larger order, please contact us via this form


A digital gift card will be sent to the email address of your choice. It should arrive within one hour of purchase. A physical gift card will be delivered to the postal address of your choice. Postage times will vary depending on the address and Royal Mail postage option you select. If your gift card does not arrive within the expected time frame, our Customer Care are available to help.


Yes. Just Eat gift cards expire after one year. Anyone receiving a gift card has one year from the date of purchase to redeem the gift card onto their Just Eat account.


Gift cards can only be used to place a takeaway order on the Just Eat UK website. The gift card cannot be used at other Just Eat sites around the world, or directly at Just Eat restaurants. For the full Just Eat Terms of Service please click here.


Log into your Just Eat account, or register for a Just Eat Account (https://www.just-eat.co.uk/account/register). Visit Your account, go to Redeem a gift card and enter your gift card PIN. (Your gift card PIN can be found under the scratch panel of your physical card, or the 8 digit number provided in your digital gift card email.) Your account will be credited with the amount on the gift card. Alternatively, if you have a digital gift card, click or tap the 8 digit PIN in your gift card email. You can only redeem the gift card via the website, you can't redeem it with the mobile app yet.


Go to your Just Eat account. Visit Your account, and go to Account credit. If you've successfully redeemed your gift card, it shows in your account balance history.


If you do not have enough account credit to pay for a full takeaway order, you can pay the remaining balance by credit or debit card.


No, but you can buy more gift cards. Choose from six different values of gift card – £15, £20, £25, £30, £40 and £50.


The first thing to check is that the email hasn't landed in their junk folder. If they still can't find it, reach out to our customer care team who will be happy to help.


This is probably because you redeemed your gift card on a guest account – unfortunately these accounts can’t store your unused credit. The best thing to do is speak to our customer care team. Have your gift card code ready so they can help you as quickly as possible


For full Terms and Conditions click here


You can chat with us, email us, or call our customer care team. Click here to see our contact info.